This Refund Policy governs the terms under which SYNTHETICSKILL offers refunds for subscription purchases of our software ("Software").
By completing your purchase and accepting these terms at checkout, you acknowledge that this is a digital purchase and you are not entitled to a refund except as expressly set out in this policy.
1. Refund Eligibility
Refunds are offered in the circumstance the Software does not work for you due to a compatibility issue.
It is your responsibility to read the product listing prior to purchase and confirm your Windows version is supported. It is your responsibility to read the product features and description before purchasing.
Requesting a refund because you "don't like it" is an invalid request and will not be entertained. Any and all other refunds are entirely at the discretion of SYNTHETICSKILL.
Crypto purchases are excluded and are not eligible for refunds under any circumstance.
2. Lifetime Subscriptions
Lifetime subscription purchases are final sale and non-refundable.
3. Requesting a Refund
It is the user's responsibility to create a support ticket and request a refund in the event of an incompatibility. Refunds cannot be processed automatically — you must contact support first.
4. Chargebacks
You hereby agree that you will not initiate a chargeback against SYNTHETICSKILL. Any chargeback initiated against SYNTHETICSKILL will be null and void, as you have agreed to this policy at the time of purchase.
Chargebacks initiated without first contacting support and requesting a refund will be challenged. All information pertaining to your use, activation, and download of our Software will be presented to your bank as evidence.
5. Auto-Renewal
You are purchasing a subscription. By default, the subscription will auto-renew at the expiry date of your invoice.
You hereby acknowledge that any auto-renew payment collected by SYNTHETICSKILL is intentional and correct.
6. Renewal Notifications
SYNTHETICSKILL sends two separate emails to inform you about auto-renewals:
- One at the time of purchase, confirming your subscription and renewal terms.
- One three days before the renewal date, as a reminder.
7. Accidental Renewals
If you auto-renew by mistake, simply create a support ticket to receive a full refund.
You will forfeit eligibility for a refund if you have activated the new license associated with the renewal.
8. Related Agreements
By accepting these terms, you also agree to abide by our End-User License Agreement (EULA).